Cancellation Policy
Cancellation Policy
Effective Date: April 22, 2025
Thank you for choosing our nutrition plans, workout plans, and personal training services. To ensure a smooth experience for all clients, we have established the following cancellation policy:
1. Cancellation or Rescheduling Notice: Clients must provide at least 24 hours’ notice to cancel or reschedule a personal training session, nutrition consultation, or any related appointment. Notice must be given via email coach.cass@hotmail.com or phone 403-795-8238.
2. Refunds or Rebooking:
• Cancellations or rescheduling requests made with at lleast 24 hours’ notice are eligible for a full refund (if applicable) or the option to rebook the session at no additional cost.
• Cancellations or rescheduling requests made with less than 24 hours’ notice will result in a full charge for the scheduled service, and no refund or rebooking credit will be issued, except in cases of documented emergencies (e.g., medical emergencies, subject to verification).
3. No-Shows: Failure to attend a scheduled session without any prior notice will result in a full charge for the session, with no option for a refund or rescheduling.
4. Nutrition and Workout Plans:
• Prepaid nutrition or workout plans are non-refundable after the initial consultation or plan delivery, except in cases where services are not delivered as agreed.
• Any request to cancel or modify a plan must be submitted in writing within 24 hours of the initial consultation for consideration.
5. Late Arrivals: Clients arriving more than 15 minutes late to a scheduled personal training session may forfeit the session, and it will be considered a no-show, subject to full charge.
6. Policy Changes: I reserve the right to update this cancellation policy at any time. Clients will be notified of changes via email or through my website.
For questions or to submit a cancellation request, please contact me at coach.cass@hotmail.com 403-795-8238.
Liability Waiver and Release
Effective Date: April 22, 2025
PLEASE READ CAREFULLY. By signing up for services with Fuel Better Health & Fitness you are waiving certain legal rights, including the right to sue.
I, the undersigned client, wish to participate in nutrition planning, workout planning, and/or personal training services (collectively, “Services”) provided by Fuel Better Health & Fitness - Cassidy Muehling (“Provider”). I understand that participation in these Services involves physical activity, dietary changes, and inherent risks. In consideration of being permitted to participate, I agree to the following:
1. Assumption of Risk:
• I acknowledge that participation in the Services involves risks, including but not limited to muscle strains, sprains, cardiovascular complications, dehydration, injury, allergic reactions, or other physical or mental harm, including the risk of serious injury or death.
• I voluntarily assume all risks associated with the Services, including risks arising from exercise, dietary changes, or the use of equipment or facilities.
2. Health and Medical Clearance:
• I represent that I am in good physical and mental health and have no medical conditions that would prevent my safe participation in the Services.
• I have consulted with a qualified medical professional prior to beginning any nutrition or exercise program, and I agree to inform the Provider of any medical conditions, injuries, or changes in my health that may affect my participation.
• I understand that the Provider is not a medical professional and that nutrition and workout plans are provided for informational purposes only, not as medical advice.
3. Waiver and Release of Liability:
• I hereby release, waive, discharge, and agree not to sue the Provider, its trainers, employees, contractors, or affiliates (collectively, “Released Parties”) from any and all liability for any injuries, damages, losses, or claims arising from my participation in the Services, including those caused by negligence, except in cases of gross negligence or intentional misconduct.
• This waiver includes, but is not limited to, injuries or damages resulting from the use of equipment, dietary recommendations, exercise routines, or any facilities associated with the Services.
4. Indemnification:
• I agree to indemnify and hold harmless the Released Parties from any claims, costs, or liabilities arising from my participation in the Services, including any claims brought by third parties.
5. Media Release:
• I grant the Provider permission to use photographs, videos, or testimonials of me for promotional purposes, unless I explicitly opt out in writing.
6. Governing Law:
• This agreement shall be governed by the laws of Alberta, Canada. Any disputes arising from this agreement will be resolved in the courts of [insert jurisdiction].
7. Acknowledgment:
• I have read this Liability Waiver and Release in its entirety, understand its terms, and agree to be bound by it.
• I am at least 18 years of age or have the consent of a parent or legal guardian to participate in the Services.